In a pivotal development, workplace supplies dealers in the UK and Ireland now have at their disposal a powerful tool that streamlines operations, enhances customer experiences and drives overall efficiency. This is thanks to the integration of ECI Software Solutions’ world-class ERP software, Horizon, with B2B e-commerce platform, EvolutionX.
Horizon is revered for its extensive suite of tools that facilitate resource planning and management, affording users a comprehensive view of their operations. EvolutionX empowers business supplies dealers to enhance the shopping experience for their customers through content-rich, B2B-centric commerce, robust ERP connectivity and top-tier design services.
By uniting the strengths of these two industry-leading software applications, each purpose-built for the unique needs of dealers, users can now effortlessly manage important information flows and data across various endpoints, all from a single interface.
To delve deeper into the significance of the EvolutionX and Horizon integration for dealers, Workplace360 spoke to ECI Software Solutions Business Unit Leader Paddy Donnelly.
Workplace360: Paddy, could you walk us through how the integration of EvolutionX and Horizon ERP software benefits dealers in the UK and Ireland?
Paddy Donnelly: Sure. The biggest advantage for dealers is that it’s a massive time-saver. There’s no more grappling with manual data entry, rekeying orders or entering pricing information in your ERP and then duplicating it again for your e-commerce portal. Your team won’t have to field as many phone calls from customers either, as they can self-serve, view orders and pay invoices online. When you add up all the saved time, it’s hours of bandwidth that can be redirected towards better serving your customers – or actually getting home in time for dinner.
W360: What are the specific pain points this integration addresses for dealers?
PD: This integration tackles the challenge of running a more connected business head-on. Dealers no longer have to worry about data here, there and everywhere. Their ERP and e-commerce systems now communicate in real time. When a team member accesses an account, they gain entry to all necessary information from a single source of truth. This not only trims operational costs but ensures that no critical information slips through the cracks.
W360: How do EvolutionX and Horizon enhance the shopping experience for dealers’ customers?
PD: The synchronisation of EvolutionX and Horizon means that a dealer’s customers can view their information in one centralised location. Whether they placed their order online, over the phone or by carrier pigeon – if the details are in Horizon, they’ll be visible when they log into EvolutionX. This translates to customers being able to reorder items in mere seconds.
Plus, we update contract pricing in real time so the customer sees the exact price they expect to pay. Even if you need to make an update in Horizon, it’s instantly displayed on your webstore.
W360: How user-friendly is this integration for businesses considering adopting it, and what kind of support or training is available?
PD: It’s a breeze to manage, and users can set it up with little to no assistance from the ECI team. We’ve got great support articles and developer documentation to make it even easier. But, if dealers do get stuck, we’re here to make sure they don’t go it alone. We’ve already connected dozens of dealers successfully. Once the integration is in place, the information will begin to sync without any manual intervention. We’ve built this out with the goal of making it as easy and painless as possible for dealers.
W360: What data gets transferred between Horizon ERP and EvolutionX?
PD: Right now, the endpoint favourites are accounts, users, addresses, cost centres, order history, live pricing and invoices and we’re constantly adding more. But this isn’t a set-it-and-forget-it integration; we have a roadmap to continuously connect more and more endpoints. If you ask me the same question next month, chances are I’ll have a new list for you.
W360: How often does the data sync? Is it an overnight process like many other integrations?
PD: No, unlike many other platforms, it syncs in real time. As soon as data updates within the Horizon ERP, it reflects on your EvolutionX e-commerce website. No need to set an early alarm to check if your data made the journey overnight!
W360: If there are any errors or issues when pricing comes over, how will a dealer know?
PD: Excellent question. This one is a little technical, but it’s really fantastic. Occasionally, there might be a hiccup when pricing data flows between systems. To help, the EvolutionX team created what we call ERP Live Pricing Logs. Every time pricing is updated, it’s meticulously tracked in this tool with codes and IDs to help pinpoint when and where it happened. This helps our support team quickly identify and resolve any issues, resulting in a faster response and resolution time for dealers.
W360: What’s the feedback from dealers that have already switched to the connected Horizon and EvolutionX platform?
PD: In all honesty, they’re loving it. The instant transfer of information between systems makes their day-to-day life much smoother. I’ll share a direct quote with you from Tim Clixby at Heatons Group: “We are pleased with the result and this integration has become an indispensable part of our daily operations. Thanks to the connectivity between EvolutionX and Horizon, we can confidently say that our business is more responsive and customer-focused than ever before.” I think that says it all.
Key benefits of the integration:
- Automated connectivity: The integration automatically links trader accounts, users, contracts, price lists, branches, and delivery centres, establishing a cohesive and efficient operational ecosystem.
- Time savings: By eliminating redundant data entry, dealers can save valuable hours, ultimately enhancing overall productivity.
- Comprehensive syncing: Accounts, order history, invoices, pricing and more are seamlessly synchronised, ensuring that critical information is readily accessible and up-to-date.
- Enhanced cash flow: Customers can now view and settle invoices within their EvolutionX account, expediting cash flow and increasing financial stability.
- Vast catalogue access: With access to over two million SKUs via FusionPlus, dealers are equipped with an extensive product catalogue. This provides end customers with a wide array of options and ensures competitive offerings.
- Empowered decision-making: Real-time business insights, coupled with anytime, anywhere access, enables dealers to make informed decisions promptly, creating a dynamic and adaptable business environment.