Cleaning manufacturer and distributor Robert Scott has released the findings from its latest research into the state of the UK’s cleaning industry.
A key takeaway was that nearly 90% of the cleaning professionals surveyed stated that the rising cost of doing business had the greatest impact on their operations in 2025. This points to a more sustained challenge than originally anticipated, as it is over 17% higher than the previous year, and more than 85% believe it will remain a significant factor in 2026.
The vast majority said the increase in Employer National Insurance contributions had had a serious impact on their day-to-day operations, as had the increase in the minimum wage (82%). When asked about what impact the new government has had on the cleaning industry, close to 60% thought it was negative or very negative.
Looking at the impact of the rising cost of living on their businesses, almost three-quarters admitted that customers were spending less, with many reducing spend in large purchases. Meanwhile, around 40% of those surveyed said customers were seeking solutions that reduce costs.
Despite these pressures, sustainability continues to play a critical role in shaping the industry’s future. Almost 90% of respondents confirmed the importance of sustainability to the sector, with supplying more environmentally friendly chemicals cited as the foremost priority. More than half said that the effectiveness of cleaning products was a priority, while a similar number cited understanding the environmental impact or carbon footprint of cleaning products. In terms of reducing plastic waste, only 48% of professionals said it was a priority this year, down from 60% last year.
At the same time, the research highlighted that only around one-third of customers are still prepared to pay more for eco-friendly solutions, indicating that businesses must deliver on both sustainability and price. Indeed, ‘demonstrating value for money’ was identified as the biggest overall trend for 2026 by over 40% of respondents.
Robert Scott Sales Director Alastair Scott commented: “The cleaning industry has always adapted to shifting market pressures, and this year’s findings show that the sector remains determined and forward-thinking, despite facing economic pressures. Cost challenges and policy changes are real, but it’s encouraging to see businesses respond proactively and continue to seek out smarter, more efficient ways of working.”
