VOW Wholesale has launched an enhanced suite of initiatives as part of its service offering to resellers.
VOW Wholesale Managing Director Adrian Butler said the organisation understands and recognises that it has been an extremely tough period for resellers over the past few years and is determined to support them.
He added: “We have listened carefully to the open and honest feedback we have received, which has helped us identify some crucial steps towards a more sustainable and collaborative future for resellers, VOW and the industry as a whole.
“We see great positivity for the future and will continue to move forward and make improvements utilising the feedback and support we gratefully receive from our valued customers.”
The new additional supportive measures include:
- An incremental growth rebate to facilitate improved commercial terms to help soften cost of goods increases and allow resellers to gain up to a 30% rebate on incremental purchases in the traditional and facilities categories.
- The re-introduction of timed AM dealer drops to provide greater all-round service flexibility and enable qualifying resellers the option to receive deliveries at a time that then allows for better planning of onward delivery on their own vans. This will be a phased implementation during September and October.
- Improved order tracking through the commencement of end-to-end scanning for all deliveries made via Truline. This development provides complete visibility of all orders within VOW’s Self-Serve Portal through seamless real-time tracking.
- VOW Specials for bespoke product sourcing, whereby customers can raise a request via VOW’s Self-Serve Portal, which is then handled